CSRS & FERS Medical Disability Retirement: A Word about Approvals

It is the general policy of the Office of Personnel Management to withhold releasing of information concerning a pending Federal Disability Retirement application, whether under FERS or CSRS, via telephone.  

This is a good policy, in that a potential conflict and mistake can occur between an action taken on a case (i.e., an approval or a denial) and what is inputted into the computer system; or, as has been the case in the past, where the secretary or receptionist divulges the decision over the telephone — and is mistaken.  

Generally, one must wait for the Office of Personnel Management to send the hard copy of the decision on a Federal Disability Retirement application.  Receipt of the actually letter of approval or denial of a Federal Disability Retirement application, whether under FERS or CSRS, from the Office of Personnel Management, constitutes the official notification of the decision on a pending Federal Disability Retirement application.  If the Federal or Postal employee’s representative or attorney receives the decision of approval or denial from the Office of Personnel Management, that also constitutes official notification.  

The problem of telephone notification of an approval is that, if what is told over the telephone differs from the actual notification and decision rendered by the Claims Representative who is handling the case, then obviously that would be an upsetting matter to the Federal or Postal employee who is anxiously awaiting the decision.  

For the Federal or Postal employee who has waited many, many months for a decision on a pending Federal Disability Retirement application from the Office of Personnel Management, waiting a few more days in order to receive the actual approval letter (or a denial letter, whichever the case may be) is well worth the wait.  

It is better to wait a few more days to get the decision in person.  As the old adage goes, “A bird in hand is worth two in the bushes”…

Sincerely,

Robert R. McGill, Esquire

Federal and Postal Disability Retirement: Decisions by OPM

In making a decision on a Federal Disability Retirement application, whether under FERS or CSRS, the Office of Personnel Management has a policy which essentially refuses to convey the decision over the telephone, and asks that the applicant wait until the letter of approval or denial is received by the applicant.  This is probably a sound policy, despite resulting in a few more days of additional waiting, testing the patience of the Federal or Postal employee who is anxious in anticipation of a favorable decision.  

The problems which could potentially be compounded and exponentially multiplied by an erroneous or contradictory communication between what the OPM worker states over the telephone, and what the decision made by the Claims Representative who is handling the particular case of the inquiring individual, would (and potentially could) unnecessarily complicate matters.  

One assumes that what the Office of Personnel Management is attempting to avoid, aside from privacy concerns of not being able to adequately identify the person on the other end of the telephone, is the potential scenario where the Federal or Postal applicant has been denied in his or her Federal Disability Retirement application under either FERS or CSRS, but is told over the telephone that he or she has been approved, or vice versa.  

Beyond that, however, it is a reasonable policy to have by any Federal agency — for protection of confidential information which only the Federal or Postal employee/applicant and his or her representative attorney should have access to.  While a few more days may indeed increase the anxiety level of the applicant, it is well to try and understand that such a policy of not revealing information to someone who has not been properly identified, is one which the Federal or Postal employee should not get upset with OPM about.  

There are enough issues to be upset with OPM about; protecting the privacy of confidential information is not one of them.

Sincerely,

Robert R. McGill, Esquire

OPM Disability Retirement: Reconsiderations

The Office of Personnel Management does not give a decision over the telephone.  At least, that is their stated policy.  They ask that you instead wait for their written decision, which will be “sent in the mail shortly”.  Sometimes, of course, either by the tone of the conversation or by some slip of the tongue, one can discern whether or not a Federal Disability Retirement application has been approved or denied.  But such “guessing” can be a dangerous endeavor to engage in, and as such, I follow the very policy of OPM and will not convey to my client any “internal thoughts” following upon any discussions with an OPM representative. 

First of all, I find that calling an OPM representative too often is counter-productive; they are overworked as it is, and repeatedly inquiring about the “status” of one of my cases only irritates them further, and there is always the danger of having it denied simply to get rid of it (aghast — can this possible ever happen?).  Second, I made the mistake many, many years ago of once telling my client that his/her case had been approved, when in fact it had been denied.  I learn from my mistakes.  Hopefully, my experiences gained from such mistakes have made me wiser today.

Sincerely,

Robert R. McGill, Esquire