Federal Employee Medical Retirement: The Misinformation Center

When a government agency provides wrong information, should one be surprised?  Reliance upon a source of information is always a problematic issue; further, there is always a presumption that information issued by the original source should on its face be reliable.

Information obtain from the U.S. Office of Personnel Management on issues of retirement, disability retirement, collateral issues of survivor’s benefits, etc., should by its very nature be reliable because that is precisely the very agency which mandates the regulations and handles all matters concerning Federal retirement, disability or otherwise.  But more and more, phone calls to the U.S. Office of Personnel Management have resulted in misinformation being provided.

There is, of course, always the possibility that the caller misinterpreted what was stated over the telephone; but when such occurrences become regular encounters, one begins to wonder if such a simplistic explanation can adequately satisfy the curious mind.  Unfortunately, there may be a better explanation:  in an agency which is overworked and understaffed, replies to inquiries may come from unreliable sources who are either inadequately trained, lack the necessary information, or simply are discourteous enough to give any answer thought of to get rid of the caller.

Ultimately, the best answer one may rely upon is that which may be subject to accountability — the written word.  For, if information provided in written format on a website — whether on the official agency website, or on an attorney’s website — is relied upon, such reliance cannot later be retracted or dismissed with, “I never said that”, when it shows plainly as the day is bright that the organization or entity is the responsible agent for the information provided.  In the end, a source of information must always be verified based upon multiple elements:  Reliability of the agent; motivation for the information; longevity of accuracy; reputation for having expertise in an area; and multiple other checks and balances.

Making a phone call is a dangerous venture to begin with; for, the voice on the other end is merely that — a faceless voice with no accountability — and the source of information may be coming from a parallel universe of the absurd, called the “Misinformation Center“.

Sincerely,

Robert R. McGill, Esquire

CSRS & FERS Medical Disability Retirement: A Word about Approvals

It is the general policy of the Office of Personnel Management to withhold releasing of information concerning a pending Federal Disability Retirement application, whether under FERS or CSRS, via telephone.  

This is a good policy, in that a potential conflict and mistake can occur between an action taken on a case (i.e., an approval or a denial) and what is inputted into the computer system; or, as has been the case in the past, where the secretary or receptionist divulges the decision over the telephone — and is mistaken.  

Generally, one must wait for the Office of Personnel Management to send the hard copy of the decision on a Federal Disability Retirement application.  Receipt of the actually letter of approval or denial of a Federal Disability Retirement application, whether under FERS or CSRS, from the Office of Personnel Management, constitutes the official notification of the decision on a pending Federal Disability Retirement application.  If the Federal or Postal employee’s representative or attorney receives the decision of approval or denial from the Office of Personnel Management, that also constitutes official notification.  

The problem of telephone notification of an approval is that, if what is told over the telephone differs from the actual notification and decision rendered by the Claims Representative who is handling the case, then obviously that would be an upsetting matter to the Federal or Postal employee who is anxiously awaiting the decision.  

For the Federal or Postal employee who has waited many, many months for a decision on a pending Federal Disability Retirement application from the Office of Personnel Management, waiting a few more days in order to receive the actual approval letter (or a denial letter, whichever the case may be) is well worth the wait.  

It is better to wait a few more days to get the decision in person.  As the old adage goes, “A bird in hand is worth two in the bushes”…

Sincerely,

Robert R. McGill, Esquire

Federal and Postal Disability Retirement: Decisions by OPM

In making a decision on a Federal Disability Retirement application, whether under FERS or CSRS, the Office of Personnel Management has a policy which essentially refuses to convey the decision over the telephone, and asks that the applicant wait until the letter of approval or denial is received by the applicant.  This is probably a sound policy, despite resulting in a few more days of additional waiting, testing the patience of the Federal or Postal employee who is anxious in anticipation of a favorable decision.  

The problems which could potentially be compounded and exponentially multiplied by an erroneous or contradictory communication between what the OPM worker states over the telephone, and what the decision made by the Claims Representative who is handling the particular case of the inquiring individual, would (and potentially could) unnecessarily complicate matters.  

One assumes that what the Office of Personnel Management is attempting to avoid, aside from privacy concerns of not being able to adequately identify the person on the other end of the telephone, is the potential scenario where the Federal or Postal applicant has been denied in his or her Federal Disability Retirement application under either FERS or CSRS, but is told over the telephone that he or she has been approved, or vice versa.  

Beyond that, however, it is a reasonable policy to have by any Federal agency — for protection of confidential information which only the Federal or Postal employee/applicant and his or her representative attorney should have access to.  While a few more days may indeed increase the anxiety level of the applicant, it is well to try and understand that such a policy of not revealing information to someone who has not been properly identified, is one which the Federal or Postal employee should not get upset with OPM about.  

There are enough issues to be upset with OPM about; protecting the privacy of confidential information is not one of them.

Sincerely,

Robert R. McGill, Esquire

FERS & CSRS Disability Retirement for Federal and USPS Workers: The Office of Personnel Management

The Office of Personnel Management is taking a long time to process Federal Disability Retirement applications and benefits, at all levels of the process.  It is not something which can be corrected in the short term, except with patience and polite persistence.  From their point of view, the people working at the Office of Personnel Management are doing their best in reviewing and evaluating each Federal Disability Retirement case, and attempting to process all approved cases as expeditiously as possible.  But from the perspective of the individual applicant, whether awaiting for a decision by OPM or for payment because an application has already been approved, any delay beyond the normal, expected time-frame (and there is no timetable which is “set in stone” with OPM) is one which is unacceptable.  If an individual’s Federal Disability Retirement application has already been approved and that person is receiving interim payments, then he or she is awaiting for finalization of the case; that person, at least, is receiving some payment, and should be thankful for that, because there are many others who have gotten an application approved but has been waiting for months without any pay at all.

Sincerely,

Robert R. McGill, Esquire

FERS & CSRS Disability Retirement for Federal and USPS Workers: Continuing Patience

It is difficult to be patient.  The Office of Personnel Management, in reviewing and evaluating each case, takes its time.  One can attempt to “read into” each day, as to whether the longer wait is more beneficial than a decision which is to be made in short order.  Calling to check on the “status” of the case can have a negative effect upon a decision, although it is not “supposed to” do so. 

Often, the response by OPM’s representative is that a decision will be made “this week” or “next week” or “by the end of the month”.  Time passes, and there is no decision.  These past couple of weeks, OPM has sent out many decisions that were long-in-waiting.  When the decision is a favorable one, then of course the burden of the wait is suddenly lifted.  When the decision is a denial, then the response is often one of anger, disbelief or discouragement.  Once the emotions are set aside, then one must accept the reality of further waiting.  Yes, patience is a virtue, and Federal and Postal employees must be the virtuous of all people.  But those are empty, vacuous and meaningless words when one must wait to see what the future holds. 

Sincerely,

Robert R. McGill, Esquire

OPM Disability Retirement: Reconsiderations

The Office of Personnel Management does not give a decision over the telephone.  At least, that is their stated policy.  They ask that you instead wait for their written decision, which will be “sent in the mail shortly”.  Sometimes, of course, either by the tone of the conversation or by some slip of the tongue, one can discern whether or not a Federal Disability Retirement application has been approved or denied.  But such “guessing” can be a dangerous endeavor to engage in, and as such, I follow the very policy of OPM and will not convey to my client any “internal thoughts” following upon any discussions with an OPM representative. 

First of all, I find that calling an OPM representative too often is counter-productive; they are overworked as it is, and repeatedly inquiring about the “status” of one of my cases only irritates them further, and there is always the danger of having it denied simply to get rid of it (aghast — can this possible ever happen?).  Second, I made the mistake many, many years ago of once telling my client that his/her case had been approved, when in fact it had been denied.  I learn from my mistakes.  Hopefully, my experiences gained from such mistakes have made me wiser today.

Sincerely,

Robert R. McGill, Esquire

CSRS & FERS Disability Retirement: The Process & the Office of Personnel Management

The “British Rule” is that “good manners will always get you through any and every form of trouble.”  The process at the Office of Personnel Management is a long and arduous one.  When the disability retirement packet finally arrives at Boyers, PA, it will often sit for approximately thirty (30) days, before it is finally assigned a CSA number (for CSRS employees, it will begin with the number “4”; for FERS employees, it will begin with the number “8”).  The Applicant will receive a form letter from OPM in Boyers, PA, informing you that you have been assigned a CSA number, and that it has been forwarded to the OPM office in Washington, D.C.  This is when patience and good manners must come to the fore.  Of course, there is nothing wrong with calling OPM and inquring about the status of your case.  However, always remember to be courteous; inquire as to the time-frame that the adjudicating disability specialist is expecting; and ask if it would be okay to call periodically, and to let him/her know that if any further documentation is needed, to give you a call — or, if you are represented, to call your attorney.  Whatever you do, do not get angry, and keep it professional — and courteous.

Sincerely,

Robert R. McGill, Esquire