The telephone-recorded options are the most irritating of all, of course — for, if you hit the wrong one, or fail to remember the correct numeral identified after being offered an endless litany of alternatives, none of which quite fit what you are looking for, then you have to wait until a further option is offered to go back to the general directory in order to once again choose the option offered.
Have such recordings become more irritating as time has passed, or is it that we have become so numb to so many such encounters that we have lost patience with that metallic voice that has replaced the human one? What is it about a recording that gets us so incensed?
Objectively, isn’t it all the same — we never “meet” the “person” anyway, whether it is a recording or a “real person” on the other end of the line: both are mere voices, but why is the automated recording so much more irritating than a live person? Is it because we know the futility of landing a sarcastic response to the recording, as opposed to slamming our frustrations upon an individual who possesses feelings, and whose day we can potentially ruin by shouting, yelling, demeaning and spewing forth destructive epithets to and against?
In life generally, we all have them — options. Sometimes, we are confronted with too many, and thus are left with a confounding sense of confusion. At other times, the options are “there” somewhere, but we just don’t know them because we are too blind to the ones hidden or too stubborn to concede our ignorance. In those instances, it is best to consult with someone who can present the options hidden, those unstated, or otherwise unknown.
In some circumstances, of course, the options available may be severely limited — as in a Federal or Postal employee suffering from a medical condition such that the medical condition prevents the Federal or Postal employee from performing one or more of the essential elements of the Federal or Postal employee’s essential job functions. In such situations, the limited options must be considered in light of the priorities one assigns to the values one accords: How important is one’s health? Is the deterioration of one’s health as exacerbated by the job one is remaining in important enough to continue with? If so, perhaps disability retirement is not the “right” option.
Stay and remain; resign, walk away or get terminated and do nothing; or file for Federal Disability Retirement benefits. The three options presented must be considered in light of one’s health, the effects upon it if one remains, and whether the Federal Agency or the Postal Service will continue to tolerate one’s excessive absences, inability to perform many of the essential functions of one’s job, etc.
When, after the options are considered, the Federal or Postal employee decides to move forward in preparing, formulating and filing an effective Federal Disability Retirement application, to be filed with the U.S. Office of Personnel Management, whether the Federal or Postal employee is under FERS, CSRS or CSRS Offset, then it is time to consider further options as well, such as whether one wants to represent one’s self in the process, like the old adage of that person who has a fool for a client — of representing one’s self.
Robert R. McGill, Esquire