Doctors are good at it. They have studied the psychology of impatience. First, the 15 minute wait in the reception room. Impatience sets in around that time. Thus, the transfer into the private patient’s room — but still no sign of the doctor. No matter; the transfer itself has “renewed” the patient’s patience. 20 minutes there. Then, an “intake” person asks some questions, then disappears. This allows for another 10 – 15 minutes.
It is the “incremental” approach — of satisfying the irritation of waiting just enough so that another duration of waiting is allowed for. If you break up an hour’s worth of waiting into increments of 20 minutes, it doesn’t seem so bad.
Bureaucracies, however, don’t care. For Federal employees and U.S. Postal workers who need to file for Federal Disability Retirement benefits under FERS from the U.S. Office of Personnel Management, it is often the “waiting game” which is most difficult. Then, of course, when there is a denial from OPM, it takes that much longer.
No one can guarantee a first-stage approval from OPM, but making sure that an OPM Disability Retirement application is formulated and prepared as best as possible will at least enhance the chances of an approval at any stage, and thus will subvert and undermine the waiting game.
Robert R. McGill, Esquire